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LiveWorld has an interesting free webinar coming up:

Leading Companies for Customer Service, On and Off Social

Summary:

Increasingly people are using social media as their primary channel for customer support. According to eMarketer, 72% of customers who complain on Twitter expect a brand to respond within an hour. For brands, how well you respond to customers in social media will separate the great customer service organizations from the pack. Now is the time to start building the infrastructure – people, technology, and workflows – that allows you to meet the demands of your customers.

Join this webinar to learn how leading brands are adapting to meet the needs of their customers in social media. By attending you’ll learn from a panel of customer care experts:

  • Which brands are blazing the customer support path in social media
  • How to balance marketing responsibilities and customer support necessities
  • The challenges and limitations using existing Social Media Management Systems for customer support
  • How to structure internal teams and external partners to deliver maximum coverage

Sponsor: LiveWorld
Date: 9/10/15
Time: 12:00 p.m. EST

Register for the webinar

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